Terms and conditions
OVERVIEW
This website is operated by DV COUTURE. Throughout the website, the terms “we”, “us”, “our”, or “the Company” refer to DV COUTURE, represented and operated through the companies:
— SC DIANA VASILITA BRAND SRL
— SC DIANA VASILITA COUTURE SRL
Both companies are registered in Romania and operate under applicable Romanian and European Union legislation.
DV COUTURE offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional policies referenced herein, such as our Shipping Policy, Return & Refund Policy, and Privacy Policy.
These Terms apply to all users of the website, including without limitation browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using the website. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use our services.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to offer our products and services to customers worldwide.
We reserve the right to update or modify these Terms at any time. Continued use of the website following any updates constitutes acceptance of those changes.
SECTION 1 — ONLINE STORE TERMS
By accessing or using this website, you represent and warrant that:
— you have reached the legal age of majority in your jurisdiction, or
— you have obtained permission from a parent or legal guardian to use this website.
You agree not to use the website or its products for any illegal, fraudulent, or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property, consumer protection, and electronic commerce laws.
You must not transmit viruses, malware, malicious code, or any destructive technology that could damage or disrupt the functionality of the website.
Any breach or violation of these Terms may result in immediate suspension or termination of access to the services provided by DV COUTURE.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion, particularly in cases where we reasonably suspect fraudulent activity, policy abuse, or misuse of our services.
You acknowledge that the transmission of information through the internet may involve transfers across multiple networks and may require technical adaptations.
Sensitive payment data, including credit card information, is encrypted and processed through secure third-party payment processors.
You agree not to reproduce, duplicate, sell, or exploit any portion of the website, services, designs, product images, or intellectual property without prior written authorization from DV COUTURE.
The headings used in this document are included for convenience only and shall not affect the interpretation of these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
While we strive to ensure that the information presented on this website is accurate and up to date, we do not guarantee that all content is complete, accurate, or current at all times.
The content on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.
Occasionally, the website may contain historical information that is provided solely for reference.
We reserve the right to modify, update, or remove website content at any time without obligation to update existing information.
It is the responsibility of the user to periodically review the website for updates.
SECTION 4 — MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES
Prices for our products are subject to change without prior notice.
We reserve the right at any time to:
— modify product offerings
— discontinue products or collections
— adjust pricing due to market conditions or operational requirements.
We shall not be liable to you or to any third party for any price change, modification, suspension, or discontinuation of services.
SECTION 5 — BUSINESS OPERATIONS AND PRODUCT PRODUCTION
DV COUTURE is an independent fashion brand specializing in designer garments, couture-inspired pieces, and luxury fashion items.
Our collections may include:
— ready-to-wear pieces available in stock
— made-to-order garments produced after purchase
— custom-made or personalized designs created according to specific customer requests
Many garments require specialized craftsmanship, textile manipulation techniques, and detailed finishing, which may require production time before shipping.
By placing an order for a made-to-order or customized product, the customer acknowledges that production timelines may vary depending on design complexity and atelier workload.
SECTION 6 — PRODUCTS AND AVAILABILITY
Certain products may be available exclusively through our website and may be produced in limited quantities.
We make every reasonable effort to display product images, colours, and textures accurately; however, differences in screen displays may cause slight variations.
We reserve the right to:
— limit the sale of products by geographic region
— restrict purchases per customer or household
— discontinue products or collections without prior notice.
All purchases are subject to our Shipping Policy and Return & Refund Policy.
SECTION 7 — ORDER ACCEPTANCE AND BILLING INFORMATION
We reserve the right to refuse, limit, or cancel orders at our sole discretion.
Orders may be cancelled in situations including but not limited to:
— suspected fraudulent activity
— pricing errors or technical issues
— suspected resale or distribution activities
— suspicious payment patterns.
If an order is cancelled, we may attempt to notify the customer via the email address or contact information provided at checkout.
Customers agree to provide accurate, current, and complete billing and shipping information for all purchases.
SECTION 8 — THIRD-PARTY SERVICES AND TOOLS
Our website may provide access to third-party tools or integrations that we do not control.
Such tools are provided “as is” and “as available”, without warranties or guarantees.
Use of third-party services is entirely at the user’s own risk and subject to the terms of those providers.
SECTION 9 — THIRD-PARTY LINKS
Certain links on our website may direct you to external websites operated by third parties.
DV COUTURE is not responsible for the content, policies, or practices of third-party websites.
Any transactions or interactions with such third parties are solely between the user and the external provider.
SECTION 10 — USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit comments, suggestions, proposals, or other materials to us, whether by email or through the website, you agree that we may use, edit, reproduce, publish, or distribute such content without restriction.
We are under no obligation to:
— maintain submitted materials in confidence
— provide compensation
— respond to every submission.
Users remain solely responsible for the content they submit.
SECTION 11 — PERSONAL INFORMATION
Your submission of personal data through this website is governed by our Privacy Policy, which explains how we collect, store, and process personal information in accordance with EU data protection regulations (GDPR).
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to:
— product descriptions
— pricing
— shipping costs
— delivery estimates
— product availability.
We reserve the right to correct such errors and cancel orders if necessary, even after an order has been submitted.
SECTION 13 — PROHIBITED USES
Users are prohibited from using the website:
— for unlawful activities
— to violate intellectual property rights
— to distribute malware or malicious software
— to collect personal data of other users
— to interfere with website security.
Violation of these rules may result in termination of access to the website.
SECTION 14 — DISCLAIMER OF WARRANTIES
The website and all services provided through it are offered “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted access to the website or that all errors will be corrected immediately.
SECTION 15 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, DV COUTURE and its affiliated companies shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
— the use of the website
— the purchase of products
— service interruptions or technical issues.
SECTION 16 — INDEMNIFICATION
You agree to indemnify and hold harmless DV COUTURE, SC DIANA VASILITA BRAND SRL, and SC DIANA VASILITA COUTURE SRL, including their directors, employees, and partners, from any claims, damages, or legal expenses arising from your breach of these Terms.
SECTION 17 — SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 18 — TERMINATION
These Terms remain effective unless terminated by either the user or DV COUTURE.
We reserve the right to terminate access to the website without notice if a user violates these Terms.
SECTION 19 — GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Romania and applicable European Union legislation.
Any disputes arising from the use of the website shall fall under the jurisdiction of the competent courts of Romania, unless mandatory consumer protection laws provide otherwise.
SECTION 20 — CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes will be published on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
SECTION 21 — INTELLECTUAL PROPERTY AND DESIGN PROTECTION
All content available on this website, including but not limited to designs, garments, patterns, images, photographs, graphics, product descriptions, logos, branding elements, videos, text, and overall visual presentation, is the exclusive intellectual property of DV COUTURE, represented by SC DIANA VASILITA BRAND SRL and SC DIANA VASILITA COUTURE SRL, unless otherwise stated.
The designs offered through this website represent original fashion creations and are protected under applicable intellectual property laws, copyright laws, and design protection regulations within Romania, the European Union, and internationally where applicable.
Users of this website are strictly prohibited from:
— copying, reproducing, modifying, distributing, or publishing any design, image, or content from this website without prior written permission;
— using our product images, branding, or creative materials for commercial purposes without authorization;
— producing, manufacturing, or selling garments that substantially replicate or imitate our designs for commercial gain.
Unauthorized use of our intellectual property may result in legal action, including claims for damages, injunctive relief, and recovery of legal costs, to the fullest extent permitted by applicable law.
All trademarks, trade names, logos, and brand identifiers displayed on this website remain the exclusive property of DV COUTURE and its affiliated companies, unless otherwise indicated.
SECTION 22 — PAYMENT SECURITY AND FRAUD PREVENTION
To maintain a secure online shopping environment and protect both customers and our business operations, DV COUTURE implements fraud detection and payment verification measures.
By placing an order through this website, the customer agrees that:
— payment information provided must be accurate, complete, and authorized for use by the customer;
— DV COUTURE reserves the right to request additional verification information before processing certain orders, including identity verification or payment confirmation;
— orders identified as potentially fraudulent or high-risk may be delayed, cancelled, or refused.
In cases where fraudulent activity or payment abuse is suspected, DV COUTURE reserves the right to:
— cancel the transaction;
— refuse future purchases;
— report the activity to relevant financial institutions or authorities where necessary.
Customers are also responsible for ensuring that chargeback procedures are used only in legitimate circumstances. Initiating unjustified chargebacks after receiving goods may be considered abuse of payment systems and may result in:
— the suspension of the customer’s access to our services;
— legal action to recover the value of the products and any related costs.
These measures are implemented to protect the integrity of our services, prevent payment fraud, and ensure a fair and secure shopping experience for all customers.