Return, Exchange & Refund Policy
We strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, you may request a return in accordance with the conditions below.
Returns
In accordance with applicable consumer protection laws, you may request a return within 14 days of receiving your order.
To be eligible for a return, the following conditions must be met:
— The product must not be personalized or custom-made.
— The item must be unused, unworn, and in its original condition.
— All tags, packaging, accessories, and original seals must be intact and in their original condition. These will be carefully verified upon return.
— Proof of purchase must be provided.
Returns that do not comply with these conditions may be refused or partially refunded, depending on the condition of the item.
Please note that shipping costs and any related fees are non-refundable.
Exchanges
If you wish to exchange a product for a different size or available variant, please contact us within 14 days of receiving your order.
Exchanges are accepted only under the following conditions:
— The product must not be personalized or custom-made.
— The item must be unused, unworn, and in its original condition.
— All tags, packaging, accessories, and original seals must remain intact and in their original condition.
— The product will be inspected upon return before the exchange is approved.
Exchanges are processed only after the returned item has been received and verified.
Custom-Made and Personalized Items
All custom-made, made-to-order, or personalized items are final sale and cannot be returned or exchanged, as these products are created specifically for the client.
How to Request a Return
To initiate a return request, please send an email to:
The subject line must contain the following format:
Return Request – Name – Order Number
Our team will review your request and provide further return instructions if the request meets the eligibility conditions.
The item must then be carefully packaged and returned in its original condition, with all original tags, packaging, and seals intact.
Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
Inspection of Returned Items
All returned products are carefully inspected upon arrival.
— If the item shows signs of wear, damage, missing tags, broken seals, or altered packaging, the return may be refused.
— If the returned product has diminished value due to handling beyond what is necessary to verify its nature and characteristics, a partial refund may be applied, in accordance with applicable consumer protection regulations.
Refund Processing
If the return is approved, the refund will be issued within up to 14 days from the moment the returned item is received and inspected.
Refunds are processed using the same payment method used for the original purchase, unless otherwise agreed.
Please note:
— Shipping costs and any related fees are non-refundable.
— Processing times may vary depending on the payment provider or financial institution.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Contact
If you have any questions regarding returns, exchanges, or refunds, you may contact us through:
— the contact form available on our website
— or by email at contact@dianavasilita.com
Our team will review your request and respond as soon as possible.
Right of Refusal / Fraud Prevention
To maintain a fair and secure shopping environment, we reserve the right to refuse returns, exchanges, or refunds in cases where there is reasonable suspicion of abuse of the return policy, fraudulent activity, or misuse of our services.
This includes, but is not limited to:
— repeated or excessive return requests
— items returned in a condition different from the one in which they were delivered
— damaged, altered, or worn products
— missing tags, packaging, or broken original seals
— suspicious purchasing patterns or payment irregularities
We also reserve the right to refuse or cancel orders prior to shipment if fraudulent activity is suspected.
These measures help us ensure fairness, maintain product quality standards, and protect both our customers and our business.